Simpro integration

Simpro is enterprise field-service management software popular in the UK trades sector. The TrainAR ↔ Simpro integration is feature-complete and sandbox-tested, and we're in the final stages of Simpro's partner-approval process before opening it to all customers.

Status: Early access. If you're a Simpro customer who wants to be in the first wave when the integration goes live, contact us — we'll add you to the pilot list.

What it will do (when live)

• Two-way sync of jobs between Simpro and TrainAR (import jobs as tasks; writeback session notes).
• Multi-company support — if your Simpro account has multiple companies, you choose which one to link at connection time via the Set company step in the Post-connection Setup modal.
• Incremental sync — pulls only what's changed since the last poll, so even large Simpro builds stay responsive.
• Writeback of training session notes to the Simpro job's notes timeline — fires on session.completed.

How the connection will work

When the integration is publicly available:

1. Dashboard → Integrations → Simpro card → Connect.
2. Enter your Simpro build name — the subdomain of your Simpro URL (for example acme if your Simpro URL is acme.simprosuite.com).
3. Complete OAuth via the Simpro sign-in window.
4. If your account has multiple companies, pick the company you want connected.
5. Initial sync runs and your active jobs appear in TrainAR.

What you need to know now

• The integration uses OAuth via Simpro's partner program (Nango handles the token).
• Simpro publishes a documented API rate limit per build — TrainAR's connector stays within that limit and handles back-pressure automatically.
• Both a webhook receiver (simpro-webhook-receive) and 15-minute incremental polling are wired into the platform; the exact mix that goes live for your tenant depends on what Simpro's partner program enables on your build.

Early access

If you'd like to be among the first to use the Simpro integration:

1. Email us at support@trainar.ai with "Simpro integration" in the subject.
2. Tell us your Simpro build name and roughly how many engineers you'd want training on.
3. We'll be in touch when the integration opens.

Most early-access customers help shape the final integration — we use early-access feedback to fine-tune the field mapping, status logic, and writeback format before general release.

When it'll be live

We can't commit to a specific date because final approval sits with Simpro. We'll update this page (and email early-access registrants) the moment the integration is live for all customers.

Privacy

When the integration is live, TrainAR will receive the job-related fields needed for syncing — title, description, status, customer, dates, employees. Billing, financial, and unrelated customer data will not be pulled. Simpro will receive only the writeback notes that training-completion produces.