Troubleshooting
Most field issues fall into one of five buckets.
Quick fixes for the most common issues.
Pairing
- QR will not scan — generate a fresh code in the dashboard (Settings > Seats > your seat > Pair); codes are single-use and expire after a few minutes. Make sure you are signed in to the dashboard.
Glasses will not connect
- Check Bluetooth is on, the glasses are charged and in range, then run Connect glasses again. Only TrainAR-compatible glasses appear in the list.
Camera or microphone not working
- The app needs camera and microphone access. Allow it when prompted, or enable it for TrainAR in your phone's settings.
"Trainer session" is locked
- Trainer (recording) sessions need glasses. Connect Bluetooth or full AR glasses first — see Connecting your glasses.
Connection dropped mid-session
- Sessions need an internet connection for live AI guidance. Move to better signal or Wi-Fi and the app will reconnect.